WebRTC 360º Virtual Switchboard

Background

We went to many service providers with good portfolios and reviews before we came across Groovy Web, but regardless of sticking to their payment terms, they were unable to deliver the product even after working on it for more than 6 months which was very disappointing. We lost faith and decided to shut it down and then we met Sagar's team, had several rounds of discussion, and then we hired them. Hiring them was the best thing that happened because they finished everything within 2 months as they promised.

Country

ES

Duration

121 Days

Industry

SaaS

Challenge

This project was entirely a new thing for Groovy Web but considering the client's urgency, we decided to give it a try. There were many challenges along the way like Vector Implementation, Matrix Logic, Timezone Management, and AI Base Appointment Assignment, but they couldn't beat the dedication and spirit of the team to fulfill their promise.

Core Features

Enhancing App Experience

Video / Audio Calls

Video / Audio Calls

Switchboard offers Video and Audio Calls. Which makes the Platform a good fit for many different use-cases.

Call logs (voice, video, or chat)

Call logs (voice, video, or chat)

The platform doesn’t just provide Video and Audio Calls but also logs the Calls for future use.

Intelligent call routing

Intelligent call routing

Call Routing has been developed in the platform that routes the call to the correct Agent based on the user’s requirements.

Timezone customisation

Timezone customisation

Every user in the system can customize their time zone therefore, Businesses can appoint Virtual agents from any part of the world.

Other Features

BIG DATA Reports and Visualization

Intelligent Big Data Reports help the business to know what’s going on in the system.

Department or extension selection IVR

System has departments and extensions selection, therefore it solves many problems for the businesses.

User interface customization

We provided UI Settings that allows the business admin to rebrand the Logo, Colors and Fonts in the System.

Group events (video/chat/phone)

Group events are supported by the system, which means a Group doctor call can be easily done.

Artificial intelligence

AI algorithms are used for making the system more smarter and efficient.

Creation of personalized APPs

We developed a personalization section, that allows the client to resell the system to another business and personalize settings as their requirements.

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Project Visuals

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Process We Followed to Bring this Project Live

Discover

We shape brands through exploration, applying in-depth research to challenge assumptions at every turn.

Design

Our design approach is to simplify. We embrace the joy in creating something unique that is easy for end users.

Build

Using modern technologies, we build with efficiency and skill, creating flexible and scalable business-driven solutions.

Deliver

We take an iterative approach to both our work and our practice, always looking for ways to improve what we do.

Client Testimonials
Good things our clients say about us

I have been working with Sagar Patel for 2 months, it is a very short period, but I realized its potential energy and capacity. Your team has great power, I hired several companies that had a good reviews for my product website, but they all failed so I was almost disappointed, I hired the Sagar team at last and there was a miracle happening. He has finished everything in 2 months as expected (Other companies took half the year, but failed). I highly recommend Sagar and his team.

Juan Ángel Ruiz

COO, Eternity
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